Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you who is not the carrier takes possession of the goods. To exercise your right of withdrawal, you must inform us (GFY BABILON LLP, 44322 Yale Rd, Unit 3B #182, Chilliwack, BC V2R 4H1, Canada, support@kava-mode.com) of your decision to withdraw from this contract by means of an unequivocal statement sent by email. You may use the attached model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, less delivery costs, without undue delay and no later than fourteen days from the day on which the returned goods are received by us. Additional delivery costs may also be incurred and must be paid by you in advance.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. We charge a flat rate of 4,97 € for the return. This amount will be withheld from the reimbursement or deducted from the amount to be reimbursed. This applies regardless of whether free shipping was granted for the original order. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts: contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of withdrawal is limited in the following cases: entering into a subscription and claiming the additional discount. If the subscription was entered into “unintentionally” and the repeat shipment following the initial order is refused, GFY Bbilon LLP may, after receipt of the return, retain the 10% discount granted on the initial order as well as the shipping costs incurred for the second shipment. The subscription may nevertheless be cancelled, but is subject to the provisions set out in the “Subscription Guidelines”.

Subscription Guidelines

GFY Babilon LLP grants an additional discount of 10% on the entire order when a subscription is concluded. This discount can only be granted because taking out a subscription is based on the assumption that the customer will use it several times. GFY Babilon LLP calculates product consumption and restocking requirements on this basis. The minimum subscription term is therefore 2x (two cycles). If the subscription is terminated before or upon dispatch of the second order, with the termination also applying to that order, GFY Babilon LLP reserves the right to retain the resulting costs (shipping and discount granted) after receipt of the return (second shipment).

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

GFY BABILON LLP
44322 Yale Rd
Unit 3B #182
Chilliwack, BC V2R 4H1
Canada
support@kava-mode.com

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

– Date

(*) Delete as appropriate.


As of: 13.09.2025